FAQ
From Garden Gnome Software
License
What is the difference between a "Single User" and a "Company" license?
A single user license can only be used by a single named user so the license is issued to "John Doe" and only this user is allowed to use it.
A company license can be used by up to 5 users within the same company. The license can be issued to "Doe Inc." or any other company name. In addition you can also disable the player branding in the Flash context menu (=the "About Pano2VR/Object2VR..." if you right click on a panorama/object movie).
Can I use a "Single User" License on more then one computer?
You can use this license on more then one computer as long as it is always the same named user.
I have a single user (or company) license. Can I sell the output files (.swf, .mov) to my clients?
Yes!
Can I use the output files on more then one domain?
Yes!
I have lost the email with my license key. Can you resend me the key?
You can use the key recovery form to resend all your keys associated to your email address.
Installation
How can I install an update of Pano2VR/Object2VR/Pano2QTVR?
Just download the latest version and start the installation program. Please make sure that program is not running while you run the installer. You do not have to uninstall any older versions!
Can I install Pano2VR, Object2VR and Pano2QTVR on the same machine?
Yes! Both programs work completely independent from each other!
General Questions
Why can't my operating system open the SWF file?
To display a SWF file you need the Flash standalone player from the Adobe Flash player site. You can also open the file directly within your browser; the easiest way is to create an HTML file (you only need to enable it on the HTML tab) with your panorama.
The Flash player window only shows a white screen. What is wrong?
Your Flash standalone player is too old. Download the latest version from the Adobe Flash player site.
Flash export: Why is the fullscreen button not working?
This is a security issue of Flash. You need to change your Flash embedding code and set the parameter "allowFullScreen" to "true" in your HTML file. The HTML export function already produces a proper file. For more information see this this page.
Why are certain keys not working in the fullscreen mode?
This is a security feature of Flash. In Flash 9 only the ESC key will work. In Flash Player 10 and later, certain non-printing keys (specifically the arrow keys, space, and Tab key) are supported. Find out more in this article.
Pano2VR crashes while opening the Viewing Parameters/Point Hotspots window
The Viewing Parameter/Point Hotspots window is black
The problem is the OpenGL support of your graphics driver. Try to install a newer/older/different version of your graphics driver. Both, the viewings parameter and the hotspot window use OpenGL to display the panorama.
What are the recommended settings for sound files?
Only MP3 files can be used. We suggest encoding your audio with a sample rate of 44.1 kHz and a bit rate of at least 192 kbps. For more information on this subject, please refer to the documentation.
Pano Creation
How can I create an equirectangular input image?
There are a lot of programs to create panoramas for example PtGui, AutoPano Pro, and Hugin just to name a few.
How can I create a partial cylindrical panorama? or How can I set the left and right limit of a cylindrical panorama?
You need to change the input type in the "Select Input" dialog from "auto" to "cylindrical". Then you can enter the horizontal field of view that is covered by the panorama. You need to remove any borders on the left or right side before you import the image into Pano2VR. Check out the tutorial on creating partial panoramas.
QTVR export
After clicking the hotspot with target <myself> the controller disappears/the movie isn't fullscreen
The plugin initializes all embed tags to it's defaults after changing the movie. You have to add all embed parameter to the URL which are different from the default values like:
A<next.mov> T<myself> E<pan=17 tilt=5 fov=5 scale=tofit controller=true>
This works only in the browser, not in the quicktime player.
Pano2QTVR
How can I create my own sprites/vrcontroller?
The only software I know is LiveStage Pro from totally hip. The sprites that are included with the Pano2QTVR installer are from the Book QuickTime for the Web. The complete list of all sprites can be found here.