FAQ
From Garden Gnome Software
License
What is Unbranded?
An unbranded license allows you to disable (hide) the About Pano2VR… or About Object2VR... menu option found within HTML5 or Flash's right-click context menu.
The unbranded option can be added during or after the initial purchase. See How can I upgrade and/or add users to my license?
How many people can use the software?
One user is required for each person using the software. More users can be added during or after the initial purchase, please see How can I add users to my license?.
How can I upgrade and/or add users to my license?
You can use the form at the bottom of the Buy a license page:
Enter your current license key and click the Check for upgrade button. You will be taken to the upgrade page where you can add more users and upgrade your license. A new license key will then be sent.
Will my license work with all operating systems (Windows, Mac, Linux)?
Yes! Your license will work on all platforms. Just download the correct build for your system and enter your license key.
However, if you have purchased our software from the Mac App Store, you are not given a license key, nor do we have one for you. In other words, there is no license for you to use on other platforms when purchasing via the Mac App Store.
Can I sell my output files (.swf, .mov) to my clients?
Yes!
Can I use the output files on more then one domain?
Yes!
I have lost the email with my license key. Can you resend me the key?
Please use the key recovery form to resend all your keys associated to your email address.
Help! My license key no longer works!
This could be the result of one of the following:
- Using a license key intended for a different version, e.g. Pano2VR V2.3.4 key with Pano2VR V3.0
- Using a license key for a different Garden Gnome Software product, e.g. Pano2QTVR key to try and activate Pano2VR.
- A space is added when copy and pasting; look at the start or end of the key and remove any added spaces.
- In some cases it's possible that the incorrect characters were used. I (upper case i), l (lower case L) and 1 (number one) look very similar, the same goes for 0 (number zero) and O (upper case o).
TIP: The best way is to copy & paste the key from the original email. You can also request all your keys at http://ggnome.com/key.
Can I purchase the license in a different name or the name of my company?
Generally, the license will be in the name of the person that has purchased the license key. During the PayPal and Share-it checkout pages you have the opportunity to add information. Here you can provide an alternative name and but not an e-mail address.
Alternatively, you can send us an e-mail to change the name if you did not do this at point of purchase. Please note that a request can only be authorized from the original purchaser.
Installation
How do I install an update of Pano2VR / Object2VR / Pano2QTVR?
Just download the latest version and start the installation program. Please make sure that program is not running while you run the installer. You do not have to uninstall older versions!
Can I install Pano2VR, Object2VR and Pano2QTVR on the same computer?
Yes! All programs work completely independent from each other!
You can even install different versions of the same program. Just make sure the programs are in different directories during installation and later you can change the name of the programs to reflect their version, i.e. Pano2VR 2.3.4, Pano2VR 3.1.0 and Object2VR 2.0.
General Questions
Why can't my operating system open the SWF file?
To display a SWF file you need the Flash standalone player from the Adobe Flash player site. You can also open the file directly within your browser; the easiest way is to create an HTML file (you only need to enable it on the HTML tab) with your panorama.
The Flash player window only shows a white screen. What is wrong?
Your Flash standalone player is too old. Download the latest version from the Adobe Flash player site.
Flash export: Why is the fullscreen button not working?
This is a security issue of Flash. You need to change your Flash embedding code and set the parameter "allowFullScreen" to "true" in your HTML file. The HTML export function already produces a proper file. For more information see this this page.
Why are certain keys not working in the fullscreen mode?
This is a security feature of Flash.
In Flash 9 only the ESC key will work. In Flash Player 10 and later, certain non-printing keys (specifically the arrow keys, space, and Tab key) are supported. Find out more in this article.
Why are the links not working?
The Flash security settings don't allow local access to files or links to external website. You need to upload the panoramas to a web server or change the local security settings and allow Flash to access your files.
Our tutorial will show you how this is done.
Also check out this article from Adobe.
Pano2VR crashes while opening the Viewing Parameters/Point Hotspots window - or - The Viewing Parameter/Point Hotspots window is black.
The problem is the OpenGL support of your graphics driver. Try to install a newer/older/different version of your graphics driver. Both, the viewings parameter and the hotspot window use OpenGL to display the panorama.
What are the recommended settings for sound files?
Only MP3 files can be used. We suggest encoding your audio with a sample rate of 44.1 kHz and a bit rate of at least 192 kbps. For more information on this subject, please refer to the documentation.
Pano Creation
How can I create an equirectangular input image?
There are a lot of programs to create panoramas for example PtGui, AutoPano Pro, and Hugin just to name a few.
How can I create a partial cylindrical panorama? or How can I set the left and right limit of a cylindrical panorama?
You need to change the input type in the "Select Input" dialog from "auto" to "cylindrical". Then you can enter the horizontal field of view that is covered by the panorama. You need to remove any borders on the left or right side before you import the image into Pano2VR. Check out the tutorial on creating partial panoramas.
QTVR export
After clicking the hotspot with target <myself> the controller disappears/the movie isn't fullscreen
The plugin initializes all embed tags to it's defaults after changing the movie. You have to add all embed parameter to the URL which are different from the default values like:
A<next.mov> T<myself> E<pan=17 tilt=5 fov=5 scale=tofit controller=true>
This works only in the browser, not in the quicktime player.
Pano2QTVR
How can I create my own sprites/vrcontroller?
The only software I know is LiveStage Pro from totally hip. The sprites that are included with the Pano2QTVR installer are from the Book QuickTime for the Web. The complete list of all sprites can be found here.